FREQUENTLY
ASKED QUESTIONS
How much will storage
cost?
This depends on the size of the space you require. Refer to the
"Estimator" link above. For a range of available sizes
and prices please request a quote.
Is insurance included
in the price?
We do not offer insurance cover and you will need to make your
own arrangements. Many people transfer or add to their existing
home contents insurance policy to cover their stored goods of
value.
I need a removalist,
boxes and packaging materials, can you help?
Yes, we can arrange an obligation-free quote by our preferred,
professional removals company. Contact us for more details on
02 9453 9199
What can I store
in my storage unit?
You can store anything in your storage unit, from household furniture
to office archives.
Items which are hazardous, inflammable, explosive,
environmentally harmful, perishable, illegal or stolen equipment
are not permitted to be stored.
How do I book a
storage unit?
Bookings can be made by phone on 9453 9199, by email
or we can arrange a time for an inspection of the facility that suits you.
What is involved
in signing up?
We use the standard storage agreement approved by the Australian
Self Storage Association and we will go through all the terms
and conditions with you. You also need to bring photo identification
and a padlock to lock your storage unit. Only you hold the key
to your storage unit.
When can I have
access?
You can access your belongings 6 days a week during our open hours.
Monday to Fridays: 8am to 6pm
Saturdays: 8am to 4pm
Sundays only
by prior arrangement with Mako Self Storage.
What security do
you provide?
Our storage units are protected by monitored alarm systems. Access
to the building is restricted to storage customers and staff only.
Our access control system will check you in on arrival and there
will be a log of all comings and goings should there be any issues.
When do I have to
pay?
On the day that you sign up and receive your access key some fees are payable.
Fees are payable monthly in advance. You will be required to pay
for the balance of the current month and the complete following month.
You will receive an invoice in the
first half of the month by email or to your postal address for subsequent months.
You may pay for longer
periods by arrangement with our office which could attract some
savings. Please request a written quote
or phone 02 9453 9199.
What are the methods
of payment?
Electronic funds transfer is the preferred method of payment. We also
accept Visa and Mastercard but there is an additional service fee for this method of payment.
